Contact us

Before you Book
You get the best deal by booking online, however, our experienced teams within the call centre are more than happy to find you that perfect flight or holiday.
Give them a call on the telephone number above.
If you have a health, visa or passport related query, please visit the Foreign & Commonwealth Office website

Failed Bookings
If you have tried to make a booking online and it has failed please call us on UK/ N.Ireland 0161 772 6912 or Rep of Ireland 0818 210053

After you have booked and before you travel
If you have already made a booking, and have a query before you travel, or need to make changes to your booking, please call UK/N. Ireland 0161 772 6912 or Rep of Ireland 0818 210053 Or email us at bookings@sunderlandtravel.co.uk

If you have already made a booking either at one of our branches, online or with our call centres and wish to make a balance payment please click manage my booking and input your booking reference.

If you wish to make add further services to your booking such as:-

• Car Hire
• Airport Car Parking
• Travel Money

Please contact us on UK/N. Ireland 0161 772 6912 or Rep of Ireland 0818 210053
If you have a visa or passport related query, please visit Foreign & Commonwealth Office website

After you have travelled – Customer Relations
If you have already travelled, and feel you would like to speak to our Customer Relations team please call us on  UK/N. Ireland 0161 772 6912 or Rep of Ireland 0818 210053

If you have already travelled, and would prefer to write to Customer Relations by letter, you can send this to:

Customer Services Department

Sunderland

Email: bookings@sunderlandtravel.co.uk

VAT number: 145124202

Queries or questions not related to bookings
If you have a query or feedback regarding our website please call us on  UK/N. Ireland 0161 772 6912 or Rep of Ireland 0818 210053