| A. Introduction
The use of this website means that you agree with the following terms
and conditions. Please read them carefully and if you do not agree
with any of the points below, do not use this website.This is the
agreement that governs the purchase by you (the customer) of the services
and products We provide. We are Sunderland AFC Trading as The Co-operative
Travel (“We”, “Us”, “Our” and “Sunderland AFC Trading as The Co-operative
Travel”), a part of the Co-operative Group Limited (registered 525R)
Our registered office is New Century House, Corporation Street Manchester
M60 4ES. We are members of the Association of British Travel Agents
(ABTA) ABTA No. 22902 and hold an Air Travel Organiser’s Licence (ATOL)
ATOL No. 1595. The following terms and conditions show your and Our
commitments as part of your booking. References to “Conditions” means
these terms and conditions. Except where otherwise stated, “you” and
“your” means all persons named on a booking including anyone who is
added or substituted at a later stage.
B. Ownership, Copyright, Trademark and Use of this Website
1. Sunderland AFC Trading as The Co-operative Travel owns this website
and as part of the website owns / licenses the copyright and other
related rights in all the wallpaper, icons, characters, artwork, images,
graphics, music, text, software, and other content on this site ("Content"),
and all HTML, CGI, and other code and scripts in any format used to
implement this site ("Code").
2. This website is to assist you in assessing and booking your travel
requirements. You may not copy, modify, upload, download, transmit,
publish or otherwise distribute any code or content from this site
except as expressly permitted by these Conditions and the instructions
for each section of this site.
3. You may not use the content or code you get from this site for
any purpose other than those permitted, and doing so will violate
Our copyright and other proprietary rights.
4. If any part of this site permits you to download the content for
that section the above restrictions apply. The only exception being
that you may download one copy of the content on any single computer
for your personal, non-commercial use only, but you must not remove
or modify any of the copyright, trademark and other proprietary notices.
5. We retain all rights to any content you download, and only grant
you a limited leave to use them in the way described above. Once you
have downloaded any software, you may not redistribute, sell, decompile,
disassemble or otherwise reverse engineer it.
6. In no event will We be liable for any direct, indirect, special,
incidental or consequential loss or damage of whatsoever kind arising
out of access to, or use of this site including loss of profits and
cost of procurement of substitute products arising out of your use
or inability to use any content or failure to access.
7. Nothing on this website constitutes an offer on our part. The matters
detailed constitute an invitation to you to make an offer to us on
the stated terms to purchase arrangements we feature (whether as agent
or principal). We or the service provider(s) concerned may accept
or decline any such offer. All arrangements featured or referred to
are at all times prior to specific confirmation, subject to availability
and no warranties, promises or representations are given as to availability.
8. As a condition of your use of this website, you warrant to Us that
you will not use it or any material or information on it for any purpose
that is unlawful or prohibited by these Conditions. You warrant that
you are at least 18 years old and have the legal authority to use
this website in accordance with these Conditions. You agree to be
financially responsible for all charges, fees and other sums of whatever
nature which arise out of your use of this website.
9. We are an English registered Company. Exclusively the applicable
laws of England and Wales except where otherwise stated in these Conditions
govern our business and the services We offer. No warranties and/or
representations of any kind, express or implied, are given as to the
compliance of the information shown on this website, the services
offered by Us (whether as agent or principal), any information relating
to such services and/or our business in any respect with any laws
of any other country. Such laws do not, in any event, affect or apply
to the same.
10. Access to this website is conditional on your agreement that all
information contained in it and all matters which arise between you
and Us (whether We are acting as agent or principal) will be governed
by English law. Access is further conditional on your agreement that
any dispute or matter which arises between you and Us (whether We
are acting as agent or principal) will be dealt with as set out in
these Conditions.
11. You must not link (including deep linking) to our website without
our prior written agreement.
12. We accept responsibility for any holiday or travel arrangements
booked with Us as principal in accordance with these Conditions. We
cannot, however, accept any other liability whatsoever.
13. Except as set out in clause B. 12 of these Conditions above, no
warranties, promises and/or representations of any kind, express or
implied, are given as to the accuracy or completeness of any of the
material or information contained on this website or as to the nature,
standard, suitability or otherwise of any services offered by Us or
on Our behalf. We shall not be liable for any loss or damage or other
sum or claim of any nature whatsoever (direct, indirect, consequential
or other) which arises, directly or indirectly, in connection with
this website including, for the avoidance of doubt and not by way
of limitation, any use of any information or material contained in
this website or any inability to access or use (or delay in doing
so) this website.
14. All exclusions of liability apply only to the extent permitted
by law and where consistent with clause B. 12 of these Conditions.
15. If any exclusion(s) or limitation(s) contained in these Conditions
is found, in whole or part, to be unlawful, void or for any other
reason unenforceable for any purpose(s), that exclusion(s) or limitation(s)
or the part(s) in question shall be deemed severable and omitted from
these Conditions for that purpose / those purposes. Such omission
shall not affect the validity, effectiveness or enforceability of
the other provisions of these Conditions.
16. Without prejudice to the foregoing provisions, we are entitled
to the benefit of any applicable exclusions and/or limitations of
liability permitted by the laws of any country found to be applicable
to the information shown on this web site and/or any services offered
by us or on our behalf.
17. The information contained on this website may contain technical
inaccuracies and typographical and other errors. The information on
these pages may be updated from time to time and may at times be out
of date. We have the right to change the prices of the holiday and
travel arrangements featured or mentioned on this website at any time
without prior notice. If any price is obviously incorrect, we will
not be bound by it. We accept no responsibility for keeping the information
on these pages up to date or liability for failure to do so. You must
ensure you check all details of the chosen holiday or travel arrangements
(including the price) with us by telephone or other approved means
at the time of booking.
18. This website may contain links to other websites. Except where
they belong to us, such other websites are not under our control or
maintained by us. We are not responsible for the content of such websites.
We provide these links for your convenience only but do not monitor
or endorse the material on them. We cannot accept any liability whatsoever
and howsoever arising in relation to any such other websites (including,
for the avoidance of doubt and not by way of limitation, any inability
to access or delay in accessing any such other website) or in relation
to any material or information appearing on them or which you may
otherwise come across after leaving our site by way of a hypertext
link or any other means.
19. We make no warranty that this website (or any websites that are
linked to this website) is free from technical errors, computer viruses
or any other malicious or impairing computer programs. It is your
responsibility to ensure you carry out sufficient checks (including
virus checks) to satisfy your particular requirements.
20. We may alter these Conditions at any time. If we do so, all subsequent
use of Our website will be governed by the newer version. You must
check these Conditions regularly.
C. Your Contractual Relationship
Please take the time to read this section; it is important for both
of us that you understand our contractual relationship. Dependent
upon the services or products we have sold to you we act as Principal
(where you have a contract directly with Us) or Agent (where your
contract is with a third party service provider) or Ticket Provider
(where your contract for your scheduled flight is with the no frills
/low cost airline as dealt with below). The nature of this relationship
affects our obligations to you and yours to us.
We act as agent
1. When you book a package holiday with a tour operator such as Thomson,
Thomas Cook etc or any product(s) or service(s) where we are not acting
as principal (see “We act as principal” below), We act as a disclosed
agent for the third party service provider(s), such as the relevant
tour operator, airline, hotel, car-hire company, insurance company
etc who is responsible for arranging or providing services to you,
(“service provider”). As agent We are not liable for any service not
provided by Us or for any act or omission of any service provider
or any of its employees, agents, suppliers or subcontractors. When
We confirm your booking, a binding contract will be formed between
you and that service provider, and their terms and conditions will
apply.However, We may be liable to you if we have been negligent,
misrepresented important information or we have been in breach of
any other relevant law. Our total liability in all cases (other than
for death or personal injury) where we are found liable to you on
any basis whatsoever is limited to the cost of the service(s) or product(s)
concerned. We will not responsible for any business losses or for
any losses that were not directly caused by Us failing to meet Our
responsibilities and/or which were not foreseeable by Us at the time
you made your booking. We do not exclude or limit our liability for
death or personal injury caused by the negligence of our employees
or us.Where you purchase a flight inclusive package or a flight, which
does not form part of a package, in either case where we are acting
only as agent, the holiday or flight will be ATOL Protected by the
Civil Aviation Authority. We act as agent for the licensed tour operator
or flight provider (other than the airline). Their ATOL number will
be displayed on your invoice and certain advertising material such
as any brochure they may produce. ATOL Protection extends primarily
to customers who book and pay in the UK. For further information,
visit the ATOL website at www.atol.org.uk
We act as principal
2. You may create your own “package” holiday. A “package” means “the
pre-arranged combination of at least two of the following components
when sold or offered for sale at an inclusive price and when the service
covers a period of more than twenty-four hours or includes overnight
- accommodation
- Transport
- ther tourist services not ancillary
to transport or accommodation and accounting for a significant proportion
of the package,” Where we arrange and sell to you a package as set
out above, we will do so as organiser. This means that a contract
for the package will exist between you and Us when we confirm your
booking We are responsible for providing the travel arrangements
you have booked in accordance with these Conditions and you are
responsible to us for paying for them.
English law will govern your contract and
any disputes, claim or other matter of any description will be dealt
with in the courts of England and Wales unless, in the case of Court
proceedings, you live in Scotland or Northern Ireland. In this case,
proceedings must either be brought in the Courts of your home country
or those of England and Wales. If proceedings are brought in Scotland
or Northern Ireland, you may choose to have your contract and any
dispute, claim or other matter of any description which arises between
us governed by the law of Scotland/Northern Ireland as applicable
(but if you do not so choose, English law will apply).
This does not affect your statutory rights as a consumer.
Please note that “an inclusive price” in the above definition of a
“package” is one where you only have one price shown for the component
parts of the “package” in advertising and the cost is not broken-down
by individual components or services. Where you make one payment for
several components at the same time, but the price for each is displayed
on the invoice, you are simply paying Us for the different services
that We have booked for you as agents only as set out above.
Where you book a flight inclusive package with us, this will be ATOL
Protected by the Civil Aviation Authority. Our ATOL number is 1595.
ATOL Protection extends primarily to customers who book and pay in
the UK. For further information, visit the ATOL website at www.atol.org.uk
3. You may book a flight, which is not part of a “package”, which
is sold under the cover of our ATOL (No 1595) and which is therefore
ATOL Protected by the Civil Aviation as set out above. This will be
the case unless (1) We tell you at the time of booking that we are
acting as the agent of another ATOL holder (this will also be confirmed
on your invoice along with the name and ATOL No of the ATOL holder
who is providing your flight) or (2) you purchase a scheduled flight
with a no frills /low cost airline and We provide you with a ticket
or other document which will enable you to travel on that flight in
return for your payment as set out under “We act as Ticket Provider”
below.
If you book a flight, which is covered
by our ATOL, your contract for the flight will be with Us to ensure
you are protected by CAA ATOL Regulations. Our only obligations under
that contract (other than those which are expressly set out in these
Conditions) are to reserve a seat for you with your confirmed airline
(or such other airline as may be substituted) and provide you with
a ticket for travel or other equivalent means of accessing your booked
flight where no paper ticket is issued. We have no responsibility
or liability for the provision of the actual flight itself or for
the acts or omissions of the airline concerned or any of its employees,
agents, suppliers or subcontractors. The airline’s conditions of carriage
will apply to your contract. We are not an airline or air carrier
and do not enter into a contract for carriage with you.
We act as Ticket Provider
4. You may book a scheduled flight with a no frills /low cost airline.
Full payment must be made at the time of booking and in return we
will hand to you or post to you no later than the next working day
after you make your booking the e-mail confirmation or “e-ticket”
from the airline which along with your passport will enable you to
access the flight. In this situation, we act as ticket provider and
you flight will not be ATOL Protected. Your contract will be directly
with the airline concerned and the airline’s terms and conditions
will apply. We will have no liability for the performance of the contract
or for the acts and/or defaults of the airline or any of its employees,
agents, suppliers or subcontractors.
D. Complaints
For all bookings, if you have a complaint you must contact Sunderland
AFC Trading as The Co-operative Travel as soon as possible to allow
Us the opportunity to resolve the situation. Alternatively, you may
contact the tour operator or service provider to allow them the opportunity
to resolve the situation. You will be provided with the contact details
of your service provider before you travel wherever possible. If the
complaint remains outstanding, you must write to Us as soon as possible
upon your return (at least within 28 days of your return). Sunderland
AFC Trading as The Co-operative Travel will, where appropriate, liaise
with the tour operator or service provider and seek to resolve the
complaint to your full satisfaction.
Sunderland Travel
4th Floor
Hanover Building
Hanover Street
Manchester
M60 0AD
Sunderland AFC Trading as The Co-operative Travel is a member of the
Association of British Travel Agents (ABTA) and follows their Code
of Conduct. Sunderland AFC Trading as The Co-operative Travel agrees
to be bound by the arbitration scheme administered by ABTA through
the Chartered Institute of Arbitrators. This is an informal and low-cost
scheme designed to resolve outstanding complaints. Full details can
be found on www.abta.com. All tour operators
and service providers that are members of ABTA also subscribe to this
scheme. Other tour operators or service providers may belong to a
different association that also may offer a similar independent conciliation
or arbitration service (e.g. the Passenger Shipping Association).
E. General Booking Terms &
Conditions
1.
Bookings will be confirmed subject to availability and receipt
of all applicable payments. Some products require payment in full
immediately, while others require a per person deposit for all bookings
made outside of 10 weeks before departure. However, for all bookings
the balance payment is required no later than 10 weeks prior to the
departure date. If booking within 10 weeks of departure, full payment
must be made at the time of booking. We will inform you of the appropriate
payments before booking.
2. A contract exists between you and the service provider (where we
act as agent) or between you and us (where we act as principal) as
soon as your booking is confirmed and the relevant payment has been
received by us. Please check your confirmation invoice carefully as
soon as you receive it. Contact us immediately if any information,
which appears on the confirmation, or any other document appears to
be incorrect or incomplete as it may not be possible to make changes
later. We regret we cannot accept any liability if We are not notified
of any inaccuracy in any document within 14 days of our sending it
out (5 days for tickets). We will do our best to rectify any mistake
notified to us outside these time limits but you must meet any costs
involved in doing so. The only exception to this requirement to meet
costs is where we made the mistake in question and there is good reason
why you did not tell Us about it within these time limits. Where we
act as agent only we will have no responsibility for any errors in
any documentation except where those errors where made by ourselves.
Any acceptance of such responsibility will also be subject to the
time limits set out in this clause for notifying us of any inaccuracy.
3. The person who makes the booking is the ‘lead name’. He or she
must be over 18 and have the legal capacity to make the transaction.
They are financially responsible for payment of the total holiday
price, including any insurance premiums and subsequent cancellation
or amendment charges that may be payable.
4. The lead name agrees to provide accurate and full information to
the remainder of the party in relation to the booking, and by making
the booking, confirms that all the other members of the party, including
any that may be added at a later date, agree to be bound by these
Conditions.
5. The lead name undertakes to us that details you supply when making
a booking are correct. This includes the correct spelling of the full
names, as displayed in the passport at the time of travel, for all
members of your party.
6. If there are any changes to the personal or contact details supplied
to Us by you it is the lead name’s responsibility to inform Us as
soon as possible.
7. Failure to supply the correct credit or debit card billing address
information and/or cardholder details may result in delays to the
issue of your tickets and may make the fare(s) subject to increase.
Please ensure that the details you give match those on your credit
card billing statement. We also reserve the right to cancel tickets
after issue if payment is declined or incorrect cardholder details
and billing information have been supplied.
8. There may be occasions when obvious errors occur as a result of
maintaining the Website. When this occurs a price, product or service
may be displayed incorrectly and in such instances We / the service
provider reserve the right to cancel any contract based on the price,
product or service which is displayed incorrectly immediately without
liability to you (if a contract has in fact come into existence).
We constantly monitor and check our systems to minimise the threat
of this happening and in the unlikely event that this happens to you,
we will inform you as soon as possible.
9. It is your responsibility to ensure that you meet the passport,
visa and health requirements of the countries you wish to visit and
those that you transit through (even if it is for a plane change).
Many countries require that your passport should be valid for a period
of (a minimum) six months from the date of arrival into that country.
We advise you consult your GP and the relevant embassy / consulate
well in advance of your departure. We do not accept any responsibility
if you should be denied boarding or entry into any country or are
deported due to non-fulfilment of the above. Similarly, if failure
on your part to comply with any applicable requirement results in
fines, costs or penalties being incurred, you will be responsible
for reimbursing Us or the service provider accordingly.
10. It is also your responsibility to check for any travel prohibitions,
warnings, announcements and advisories issued by the Foreign and Commonwealth
Office Travel Advice Unit before making any bookings or travelling
to international destinations.
11. In all cases and for all products and services, whether as part
of a package or not, every customer who travels must have adequate
travel insurance cover which is suitable for their particular needs.
We cannot be held responsible for your costs if you fail to do so.
Please read your policy details carefully and take them with you on
holiday.
12. You must remember that you are responsible for your actions and
the effect they may have on others. If We, your service provider or
another person in authority (such as your aircraft pilot or hotel
manager) reasonably believe your actions are causing or are likely
to cause danger, upset or distress to any third party or damage to
property, We or the service provider concerned are entitled, without
prior notice to terminate the holiday or other service of the person(s)
concerned. This could mean you are prevented from using your accommodation
or using the transport arranged. If this happens, the contract of
the person(s) concerned will automatically be terminated and We /
the service provider will not pay compensation or refunds or meet
any expenses you suffer as a result. You will also be responsible
for any loss or damage caused by you.
13. If you have any special request, you must advise us in writing
at the time of booking. Although we will endeavour to pass any reasonable
requests on to the relevant supplier/ service provider (as applicable),
We regret We cannot guarantee any request will be met unless We have
specifically confirmed this. For your own protection, you should obtain
confirmation in writing from us that your request will be complied
with (where it is possible for us to give this) if your request is
important to you. Confirmation that a special request has been noted
or passed on to the supplier/service provider (as applicable) or the
inclusion of the special request on your confirmation invoice or any
other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are
subject to availability. We regret we cannot accept any conditional
bookings, i.e. any booking which is specified to be conditional on
the fulfilment of a particular request. All such bookings will be
treated as “standard” bookings subject to the above provisions on
special requests.
14. If you or any member of your party has any medical problem or
disability, which may affect your holiday, please, tell Us before
you confirm your booking so that We can advise as to the suitability
of the chosen arrangements. In any event, you must give us full details
in writing at the time of booking. If We or where we act as agent,
the service provider, reasonably feel unable to properly accommodate
the particular needs of the person concerned, we (or the service provider
as applicable) must reserve the right to decline their reservation
or, if full details are not given at the time of booking, cancel when
We become aware of these details.
15. If any flight you have booked with Us is cancelled or delayed,
your flight ticket is downgraded or boarding is denied by your airline
in circumstances which would entitle you to claim compensation against
the airline under EC Regulation No 261/2004 - the Denied Boarding
Regulations 2004, you must pursue the airline for the compensation
due to you. All sums you receive or are entitled to receive from the
airline concerned by virtue of these Regulations represent the full
amount of your entitlement to compensation or any other payment arising
from such cancellation, delay, downgrading or denied boarding. This
includes any disappointment, distress, inconvenience or effect on
any other arrangements. The fact a delay may entitle you to cancel
your flight does not automatically entitle you to cancel any other
arrangements even where those arrangements have been made in conjunction
with your flight. We have no liability to make any payment to you
in relation to the Denied Boarding Regulations or in respect of any
flight cancellation or delay, downgrading of any flight ticket or
denial of any boarding as the full amount of your entitlement to any
compensation or other payment (as dealt with above) is covered by
the airline's obligations under the Denied Boarding Regulations. If,
for any reason, you do not claim against the airline and make a claim
for compensation from Us, you must, at the time of payment of any
compensation to you, make a complete assignment to Us of the rights
you have against the airline in relation to the claim that gives rise
to that compensation payment.
If your airline does not comply with these rules you should complain
to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.
Below are the Specific Terms, which apply to particular types
of service/product in addition to the Conditions, shown above – you
must read the appropriate section(s) before booking. The Specific
Terms, General Booking Terms and Conditions and General Information
are designed to be read together, but should there be a conflict or
ambiguity, the Specific Terms shall prevail.
Specific Terms
A. Scheduled Airlines
B. Charter Airlines
C. No Frills/Low Cost Airlines
D. Hotels
E. Package Holidays
A. Scheduled AirlinesWhen you may book a scheduled
flight (this is a flight that takes place in accordance with an airline’s
published regular timetable), which is not part of a “package”, you
will have a contract with us. This will be the case unless (1) We
tell you at the time of booking that we are acting as the agent of
another ATOL holder (this will also be confirmed on your invoice along
with the name and ATOL No of the ATOL holder who is providing your
flight or (2) you purchase a scheduled flight and We provide you with
a ticket or other document which will enable you to travel on that
flight in return for your payment. Where your contract is with us,
your flight will be ATOL Protected by the Civil Aviation Authority.
Our ATOL number is 1595. ATOL Protection extends primarily to customers
who book and pay in the UK. For further information, visit the ATOL
website at www.atol.org.uk
1. Your contract
If you book a scheduled flight only which is covered by our ATOL,
your contract for the flight will be with us to ensure you are protected
by CAA ATOL Regulations. Our only obligations under that contract
(other than those which are expressly set out in these Conditions)
are to reserve a seat for you with your confirmed airline (or such
other airline as may be substituted) and provide you with a ticket
for travel or other equivalent means of accessing your booked flight
where no paper ticket is issued. We have no responsibility or liability
for the provision of the actual flight itself or for the acts or omissions
of the airline concerned or any of its employees, agents, suppliers
or subcontractors. The airline’s conditions of carriage will apply
to your contract. We are not an airline or air carrier and do not
enter into a contract for carriage with you
For each ticket there are additional terms that are specific
to that fare. They may, for example state that the ticket is non-cancellable
or non-refundable, and have other information relating to itinerary
and refunds. You must read the specific fare terms and conditions
for each ticket which are available at the time of booking.
You are responsible for complying with any airline’s terms in relation
to check-in times, reconfirmation of flights or other matters. In
relation to flight tickets, you are required to use all flight coupons
in order of sequence. If this requirement is not met the airline may
void your ticket.
A contract comes into existence between us when we give /
send you a confirmation confirming that we have accepted your booking.
We are not able to make bookings for children under 18 travelling
alone, flights that do not start in the UK, and one-way tickets
2. Fares
All fares are quoted exclusive of taxes, plus the tax amount and then
a total. These are added together to form your final quotation. Fares
are subject to change without prior notice and are only guaranteed
upon confirmation of the contract. Should any airline impose any further
surcharge or supplement due to fuel, tax or other increases you are
liable for this cost, which may arise at any time after making the
booking until departure.
1. Reservations
In the vast majority of cases Sunderland AFC Trading as The Co-operative
Travel becomes aware of the availability of flights tickets for sale
because it connects to large databases managed by third parties, which
contain that availability. These databases are commonly called General
Distribution Systems (GDS) or Central Reservation Systems (CRS), and
it is through these GDS/CRS that Travelcare purchases the relevant
ticket on your behalf.
Be aware that certain airlines do not maintain (real time) seat availability
and whilst every effort is made to reflect the true situation, instances
may occur when airlines cancel sales. We will advise you within 24
hours if this is the case and will do all We can to reinstate your
booking. In either instance we will not be liable for any additional
costs incurred in having to purchase new tickets at a higher fare.
Payment for tickets will of course be refunded to you if the airline
or we terminate the booking.
2. Tickets
Where an airline provides e ticketing We will always issue an “e-ticket”
which is a document used in exactly the same way as a paper ticket.
Electronic tickets are stored in the airline’s computer rather than
printed on paper. When you check-in you will be required to present
your confirmation email and an official form of identification such
as a passport to receive your boarding pass. In some instances, such
as using a self-service check-in machine or a particular airline,
you are required to present the credit/debit card you paid with. We
recommend that you have the card you paid with ready to present whenever
travelling on an e-ticket. Where an “e-ticket” is not available, we
will issue a paper ticket however, for imminent departures, we may
need to issue you with a Ticket On Departure (TOD) letter, which means
that you collect your ticket at your point of departure.If you lose
your tickets, it may be possible to re-issue them for a fee. The amount
payable will depend on the circumstances of the loss and how close
to the travel date you discover it. However, not all tickets can be
re-issued. Lost tickets, which cannot be re-issued, are refunded at
the sole discretion of the airline. These refunds can take up to one
year to be authorized. Tickets will be dispatched to you in accordance
with your instructions and we accept no responsibility for their delivery.
3. Flight Reconfirmation
All outward, onward and return flights must be reconfirmed with the
relevant airlines at least 72 hours prior to the commencement of that
leg of the journey unless specifically informed otherwise by that
airline. We accept no responsibility for bookings cancelled due to
non-compliance with rules set by that particular airline, or for any
flight rescheduling en route.
4. Airline Regulations/Conditions of Carriage
You are subject to the relevant airline regulations and conditions
of carriage, these can be provided on request.
5. Amendments
Should you wish to alter your booking after it has been confirmed,
an amendment charge of £50 per person will be levied each time a change
is made. You will also be required to pay any difference in price
if the revised travel arrangements are a higher price along with any
other airline charges. Please note that not all airfares booked are
changeable. All airlines do not permit name changes and it will be
necessary for you to pay the cancellation charges relating to the
airfare purchased which could be up to 100% of the total cost and
purchase a new ticket at the then applicable fare.
6. Cancellations
Any cancellation must be made in writing by the lead name on the online
booking form. If you already have your ticket(s) you must also return
this to us with your written notice of cancellation. The cancellation
will become effective from the date We receive written notice of the
cancellation and any ticket(s), which have already been issued to
you. On receipt of all ticket(s) (where applicable) we will send you
an acknowledgement.Please ensure you carefully read the terms and
conditions for the fare selected as airline charges are notified in
those terms and conditions depending on whether you wish to cancel
or change your flight. For some airlines there are non-refundable/changeable
tickets, which will result in cancellation charges of 100% of the
total cost if you, want to change or cancel. If you are holding a
booking for which a ticket has been arranged and you do not notify
Us in writing of your desire to cancel, this will be treated as a
"no show" and could result in you losing all that you have
paid.
Unless the applicable airline / airfare terms and conditions otherwise
state, upon receipt of your cancellation notice the following charges
will apply:
57 days or more prior to departure Loss of deposit
56 - 42 days prior to departure 50% of flight cost
41-29 days prior to departure 75% of flight cost
28-15 days prior to departure 90% of flight cost
14-0 days prior to departure 100% of flight cost*Please note that
where you have booked a flight at a Special Offer rate and you then
subsequently cancel or fail to turn up for the flight, the cancellation
charges you will have to pay will be those applicable to the full
cost of the flight and not the Special Offer rate. This could mean
that the cancellation charge payable by you is greater than the price
you originally paid or agreed to pay for the flight. These will be
advised at the time of booking.
Where any refunds on flight tickets are due these will be processed
and refunded back to you within 12 weeks from our receipt of the ticket.
B. Charter Airlines
Sunderland AFC Trading as The Co-operative Travel searches the databases
of over 300 different airlines to find you the most appropriate flight
and in some instances will display Charter Airlines that operate charter
flights (these are flights that take place outside normal schedules
by a hiring arrangement with a particular customer).
Where you book a charter flight, which is not part of a “package”,
you will either have a contract with us which is protected by Our
ATOL (No 1595) or with another ATOL holder, which is protected by
their ATOL. We will confirm the position at the time of booking. Your
invoice will show the name and ATOL number of the ATOL holder with
whom you have a contract. ATOL Protection extends primarily to customers
who book and pay in the UK. For further information, visit the ATOL
website at www.atol.org.uk
1. If you have a contract with usIf you book a Charter flight which
is not part of a “package” and which is covered by our ATOL, your
contract for the flight will be with Us to ensure you are protected
by CAA ATOL Regulations. Our only obligations under that contract
(other than those which are expressly set out in these Conditions)
are to reserve a seat for you with your confirmed airline (or such
other airline as may be substituted) and provide you with a ticket
for travel or other equivalent means of accessing your booked flight
where no paper ticket is issued. We have no responsibility or liability
for the provision of the actual flight itself or for the acts or omissions
of the airline concerned or any of its employees, agents, suppliers
or subcontractors. The airline’s conditions of carriage will apply
to your contract. We are not an airline or air carrier and do not
enter into a contract for carriage with you.
2. If you have a contract with another ATOL holderAlternatively you
may book a Charter flight which does not form part of a package and
which is not sold under cover of our ATOL. In this situation we are
acting as agent of another ATOL holder (“third party ATOL holder”).
We will tell you at the time of booking if this is the case (this
will also be confirmed on your invoice along with the name and ATOL
No of the third party ATOL holder who is providing your flight). In
this situation your contract for your flight(s) is directly with the
third party ATOL holder concerned. We accept no liability in relation
to the flight itself or for the acts or omissions of the third party
ATOL holder concerned. The third party ATOL holder’s terms and conditions
will apply to your contract (copies available on request from Us).
Charter Airlines and third party ATOL holders have strict rules governing
Amendments and/or Cancellations with financial penalties for doing
so. Should you wish to make any amendments to or cancel your flights,
you should contact Us and We will speak to the carrier or third party
ATOL holder (as applicable) on your behalf. You will be liable for
all costs that are incurred by these requested changes and a minimum
administration between £30-50 per booking.
C. No Frills/Low Cost Airlines
Sunderland AFC Trading as The Co-operative Travel searches the databases
of over 300 different airlines to find you the most appropriate flight
and in many instances the result will be a No Frills/Low Cost Airline
(this is an airline that offers low fares but eliminates most traditional
passenger services). The service We provide when you book with one
of these carriers is different from that We provide for other airlines.
Full payment must be made at the time of booking and in return we
will hand to you or post to you no later than the next working day
after you make your booking the e-mail confirmation or “e-ticket”
from the airline which along with your passport will enable you to
access the flight. In this situation, we act as ticket provider and
you flight will not be ATOL Protected. Your contract will be directly
with the airline. We will have no liability for the performance of
the contract or for the acts and/or defaults of the airline or any
of its employees, agents, suppliers or subcontractors.
The airline’s terms and conditions will apply, a copy of which you
must obtain and read at the time of booking.Please note, bookings
with No Frills/Low Cost Carriers cannot be changed, amended or transferred.
All cancellations are non-refundable. Please refer to the airline’s
terms and conditions. In most cases luggage allowance and in flight
meals are not included in the fare. For further information and to
pre-book please call the Airline directly.
D. Hotels
When you make a Hotel booking which is not part of a package we act
only as agent and the contract is between you and the Hotel / accommodation
provider. All information and details displayed have been supplied
by and are the responsibility of the Hotel / accommodation provider
and are believed to be correct at the time of being published. As
We act only as an agent this means that We will have no contractual
liability to you and are not liable for any service not provided by
Us or for any act or omission of the Hotel / accommodation supplier
or any of its employees, agents, suppliers or subcontractors. However,
We may be liable to you if We have been negligent, misrepresented
important information or We have breached any other relevant law.
1. All hotel discounts quoted are based on the discounts from the
full “rack rate” (the rate published by a hotel which it will charge
for any room) including VAT and are correct at the time the offers
are first advertised. However, please note that some hotels in other
countries may also charge local or other taxes, which may not be included
in the offer.
2. Prices stated are on per room, per night basis and include VAT
unless otherwise stated.
3. Unless otherwise stated, breakfast, lunch and dinner are not included.
4. Star ratings are provided by the Hotel / accommodation provider,
they may differ according to the country where the hotel is located
and are out of the control of Sunderland AFC Trading as The Co-operative
Travel. We cannot be held responsible for any misconceptions relating
to star ratings.
5. In the event that you would like to cancel or amend your hotel
booking, it is your responsibility to notify us in writing at least
48 hours prior to arrival date or you will be subject to a 100% cancellation
fee.
6. An administration fee of between £30-50 per booking plus any charges
applied by the Hotel / accommodation provider will apply for any modifications,
changes or cancellations to your booking. This will be regardless
of the price of your booking
7. In the unlikely event the Hotel / accommodation provider is not
able to provide the accommodation you have booked we will contact
you as soon as possible. As agent, we will try to arrange for you
similar accommodation of equal standard. If you accept any alternative,
you will have to pay, or receive a refund of, any price difference.
If you choose not to accept alternative(s) offered, you can cancel
and receive a full refund of all monies paid for the Hotel / accommodation
provider.
E. Package Holiday Terms and Conditions
1. Your ContractWhen you book a Package Holiday where we act as agent
(see “Your Contractual Relationship – We act as agent” at
the beginning of these Conditions, the operator with whom
you have a contract is responsible for providing all your travel arrangements
and you are responsible to them for payment for these. Please ensure
you read the tour operator’s relevant terms and conditions, a copy
of which will be available at the time of booking. We act as agent
for the operator and this means that we have no contractual liability
to you and are not liable for any service not provided by Us or for
any act or omission of the operator or any of its employees, agents,
suppliers or subcontractors. However, We may be liable to you if we
have been negligent, misrepresented important information or we have
breached any other relevant law.When you purchase a package holiday
from this website as defined in Your Contractual Relationship
- We act as principal your contract will be with us and the
following sections apply to you. Our contract with you comes into
existence when we confirm your booking by issuing a Confirmation invoice.
Once the contract is made we are responsible for providing the travel
arrangements you have booked and you are responsible to us to pay
for them in accordance with these Conditions.
2. Consumer Protection All Package Holiday bookings
made with Sunderland AFC Trading as The Co-operative Travel where
your contract is with us are ATOL Protected, since We hold an Air
Travel Organiser’s Licence granted by the Civil Aviation Authority.
Our ATOL number is ATOL 1595. In the unlikely event of our insolvency,
the CAA will ensure that you are not stranded abroad and will arrange
to refund any money you have paid to us for an advance booking. For
further information visit the ATOL Website at www.atol.org.uk
3. Additional Charges
We reserve the right to change and correct errors in our prices at
any time before you book. If We do you will be told of the revised
price applicable to your booking before you commit yourself. Once
the price of your chosen holiday has been confirmed at the time of
booking, we will only increase or decrease it in the following circumstances.
We promise not to levy a surcharge within 30 days of the start of
your holiday. No refunds will be payable within this period either.
Price increases or decreases after booking will be passed on by way
of a surcharge or refund. A surcharge or refund (as applicable) will
be payable, subject to the conditions set out in this clause, if our
costs increase or decrease as a result of transportation costs (e.g.
fuel, scheduled airfares and any other airline surcharges which are
part of the contract between airlines (and their agents) and the tour
operator) or dues, taxes or fees payable for services such as landing
taxes or embarkation or disembarkation fees at ports or airports increasing
or decreasing or our costs increase or decrease as a result of any
changes in the exchange rates which have been used to calculate the
cost of your holiday.
If the above price variations mean that the cost of your holiday goes
up, you will not be charged for any increase up to 2% on your holiday
price. You will only have to pay the amount over and above that 2%
(excluding insurance premiums and amendment charges) of the holiday
price.
If the above price variations increase the price of your holiday by
more than 10% (excluding insurance premiums and amendment charges)
you will be entitled to:
A. Take our offered substitute package of equivalent or superior quality
if We are able to provide one;
B. Take our offered substitute package of lower quality if We are
able to provide one and accept a refund from us of the difference
in price between the price of the package purchased and the substitute
one offered; or
C. Cancel your holiday with a full refund of all monies paid except
for amendment and administration fees.
Although insurance (where purchased through us) does not form part
of your contract with us or of any “package”, We will consider an
appropriate refund of any insurance premiums you have paid Us if you
can show you are unable to use/reuse or transfer your policy in the
event of cancellation or purchase of an alternative holiday. Please
note that travel arrangements are not always purchased in local currency
and some apparent changes have no impact on the price of your travel
due to contractual and other protection in place.You have 14 days
from the issue date printed on the surcharge invoice to tell us if
you want to cancel or purchase another holiday. If you do not tell
us that you wish to do so within this period of time, We are entitled
to assume that you will pay the surcharge. Any surcharge must be paid
with the balance of the cost of the holiday or within 14 days of the
issue date printed on the surcharge invoice, whichever is the later.
4. Changes by us to your booking
It is unlikely that we will have to make any changes to your booking.
However, We do plan arrangements a long time advance and we use the
services of independent suppliers, such as hotels, airlines etc, over
whom we have no direct control. If it is the case that changes need
to be made to your booking, we reserve the right to do so at any time.
Most of these changes are not significant which We do not have to
tell you about and do not pay compensation for or give you the options
set out in 5 below, but whenever possible will advise you. Any flight
timings and carriers are subject to change as a result of airline
procedures and these details are given for guidance only. A non significant
or minor change is any change which, taking account of the information
you have given Us at the time of booking or which We can reasonably
be expected to know as a tour operator, We could not reasonably expect
to have a significant effect on your confirmed holiday. Non significant
changes include departure times changing by less then 12 hours, non
stop flights becoming direct or non direct flights, if the cumulative
effect is 12 hours or less on the original arrival time, or changing
airline or aircraft type.
5. Significant Changes by us to, or cancellation of, your
booking
In the unlikely event of a SIGNFICANT CHANGE being made to your booking,
such as a change of resort, hotel or a change of flight time of more
than 12 hours, or the cancellation of your booking, We will pay appropriate
compensation except as set out below. However, you will not be eligible
for compensation or reimbursement of any resulting expenses or additional
costs and We will have no liability beyond offering you the options
set out below if the change to or cancellation of your booking occurs
by reason of unusual and unforeseeable circumstances beyond our control,
the consequences of which could not have been avoided even if all
due care had been exercised. Such circumstances may include war or
threat of war, riot, fire, civil strife, industrial action, actual
or threatened terrorist activity, natural or nuclear disaster, adverse
weather conditions and all similar events outside our control. If
a SIGNIFICANT CHANGE occurs or we have to cancel your arrangements,
we will inform you as soon as possible. If there is time before departure
we will offer you the following options: -
A. Accepting the change of arrangements
B. Taking our offered substitute package of equivalent or superior
quality if We are able to provide one
C. Taking our offered substitute of lower quality if We are able to
provide one and accept a refund from us of the difference in price
between the rice of the package purchased and the substitute one offered
D. Choose another Holiday from us and pay, or receive a refund of,
any price difference
E. Cancelling your holiday with a full refund of all monies paid,
except for any amendment chargesWhere compensation is due, we will
pay you the following amounts, unless you can prove a greater loss
(where greater compensation payment may be due); -
Time before your holiday when We tell Compensation
you about a significant change or cancellation; per person;
More than 56 days Nil56 –
43 days £10
42-29 £20
28-15 £30
14-3 £40
Within 48 hours £50Very rarely, we may be forced by "force majeure"
(see clause 9 below) to change or terminate your holiday after departure
but before the scheduled end of your time away. This is extremely
unlikely but if this situation does occur, we regret we will be unable
to make any refunds (unless We obtain any refunds from our suppliers),
pay you any compensation or meet any costs or expenses you incur as
a result.
6. Changes by you to your booking
If After our confirmation has been sent you wish to change any part
of your travel arrangements, We will make every effort to help you
do this, subject to availability and the type of arrangements (airlines,
car hire companies, hotels etc), you have chosen and the cancellation/charges
imposed by the suppliers of those arrangements, details of which will
be provided to you on request at any time including prior to your
booking.
If you want to change any details regarding your flight reservation,
airline rules mean that We may have to cancel your original flight
and purchase a new one and you will be required to pay the full flight
cost again. We will charge you an administration charge between £30-£50
per change per booking. You will also be liable to pay the hotel,
airline or other ultimate product charges resulting from your changes.
NB: In most cases, once Airline Tickets are issued, changes are not
permitted. Changes after airline tickets are issued will usually result
in a 100% cancellation charge.
7. Cancellation by you of your booking
If you wish to cancel your travel arrangements – or any component
– for any other reason than for there being additional charges (see
clause 3) or changes (see clause 5) you must notify Us in writing.
Cancellation will be deemed to be effective on the day we receive
this written cancellation request from you. The following charges
will generally apply: -
57 days or more prior to departure Loss of deposit
56 - 42 days prior to departure 50% loss
41-29 days prior to departure 75% loss
28-15 days prior to departure 90% loss
14-0 days prior to departure 100% loss
Should however the cancellation charges listed in the table above
be insufficient to meet the cost of the cancellation charges imposed
on us by the hotel, airline or other supplier you will, in addition
to the charges set out above, also be liable to pay the difference
between the charges set out above and the charges imposed on us by
the supplier concerned. We will take all reasonable steps to ensure
such costs are kept to a minimum and inform you of all the above costs
before cancelling the booking.
After ticket issue cancellation will result in a loss of 100% of total
cost of all travel arrangements in most cases.If you have taken out
holiday insurance and the reason you are cancelling is covered by
that insurance, you should be able to obtain payment of these cancellation
charges (after deducting any part of the claim which the insurance
company insists you pay) from your insurance company. Please make
sure you get written confirmation of your cancellation first. Ensure
you get written confirmation of your cancellation from us – this proves
We have received your cancellation and you will need it to make a
claim on your insurance. Claims must be made to the insurance company
direct.
8. Our Liability to You
(1) Our obligations, and those of our suppliers providing any service
or facility forming part of your Holiday, are to take reasonable skill
and care to arrange for the provisions of such services and facilities
and, where We or our supplier is actually providing the service or
facility, to provide them with reasonable skill and care. This means
that, subject to these booking conditions, We will accept responsibility
if, for example, you suffer death or personal injury or your contracted
holiday arrangements are not provided as promised or prove deficient
as a result of the failure of ourselves, our employees, agents or
suppliers to use reasonable skill and care in making, performing or
providing, as applicable, your contracted holiday arrangements. In
addition and subject to the above, We will only be responsible for
what our employees, agents and suppliers do or do not do if they were
at the time acting within the course of their employment (for employees)
or carrying out work We had asked them to do (for agents and suppliers).
Compliance with any applicable regulatory requirements (such as, for
example, those of the Civil Aviation Authority) will be proper performance
of our, and our supplier’s, obligations. You must show reasonable
skill and care has not been used if you wish to make a claim.
(2) We will not be responsible for any injury, illness, death, loss
(for example loss of enjoyment), damage, expense, cost or other sum
or claim of any description whatsoever which results from any of the
following: -
- The act(s) and/or omission(s) of the person(s) affected or any member(s)
of their party or
- The act(s) and/or omission(s) of a third party not connected with
the provision of your holiday and which were unforeseeable or unavoidable
or
- 'Force majeure' as defined in clause 9 below
(3) Please note, we cannot accept responsibility for any services
which do not form part of our contract. This includes, for example,
any additional services or facilities, which your hotel or any other
supplier agrees to provide for you where the services or facilities
are not advertised in our brochure and We have not agreed to arrange
them and any excursion you purchase in resort. In addition, regardless
of any wording used by Us on our website, in any of our brochures
or elsewhere, We only promise to use reasonable skill and care as
set out above and We do not have any greater or different liability
to you.
(4) The promises We make to you about the services We have agreed
to provide or arrange as part of our contract - and the laws and regulations
of the country in which your claim or complaint occurred - will be
used as the basis for deciding whether the services in question had
been properly provided. If the particular services which gave rise
to the claim or complaint complied with local laws and regulations
applicable to those services at the time, the services will be treated
as having been properly provided. This will be the case even if the
services did not comply with the laws and regulations of the UK which
would have applied had those services been provided in the UK. The
exception to this is where the claim or complaint concerns the absence
of a safety feature, which might lead a reasonable holidaymaker to
refuse to take the holiday in question.
(5) As set out in these booking conditions we limit the maximum amount
we may have to pay you for any claims you may make against us. Where
we are found liable for loss of and/or damage to any luggage or personal
possessions (including money), the maximum amount we will have to
pay you is £500 per person affected unless a lower limitation applies
to your claim under this clause or clause 8
(6) below. For all other claims which do not involve death or personal
injury, if We are found liable to you on any basis the maximum amount
We will have to pay you is the price (excluding insurance premiums
and amendment charges) paid by or on behalf of the person(s) affected
in total unless a lower limitation applies to your claim under clause
8 (6) below. This maximum amount will only be payable where everything
has gone wrong and you have not received any benefit at all from your
holiday. (6) Where any claim or part of a claim (including those involving
death or personal injury) concerns or is based on any travel arrangements
(including the process of getting on and/or off the transport concerned)
provided by any air, sea, rail or road carrier or any stay in a hotel,
the maximum amount of compensation We will have to pay you will be
limited. The most We will have to pay you for that claim or that part
of a claim if We are found liable to you on any basis is the most
the carrier or hotel keeper concerned would have to pay under the
international convention or regulation which applies to the travel
arrangements or hotel stay in question (for example, the Warsaw Convention
as amended or not and the Montreal Convention for international travel
by air and/or for airlines with an operating licence granted by an
EU country, the EC Regulation on Air Carrier Liability No 889/2002
for national and international travel by air, the Athens convention
for international travel by sea). Please note: Where a carrier or
hotel would not be obliged to make any payment to you under the applicable
International Convention or Regulation in respect of a claim or part
of a claim, We similarly are not obliged to make a payment to you
for that claim or part of the claim. When making any payment, we are
entitled to deduct any money, which you have received or are entitled
to receive from the transport provider or hotelier for the complaint
or claim in question. Copies of the applicable International Conventions
and Regulations are available from us on request.
(7) Please note, We cannot accept any liability for any damage, loss,
expense or other sum(s) of any description (1) which on the basis
of the information given to us by you concerning your booking prior
to our accepting it, We could not have foreseen you would suffer or
incur if we breached our contract with you or (2) which did not result
from any breach of contract or other fault by ourselves or our employees
or, where We are responsible for them, our suppliers. Additionally
we cannot accept liability for any business losses.
(8)You must provide our insurers and ourselves with all assistance
We may reasonably require. You must also tell us and the supplier
concerned about your claim or complaint as set out in clause 10 below.
If asked to do so, you must transfer to us or our insurers any rights
you have against the supplier or whoever else is responsible for your
claim or complaint (if the person concerned is under 18, their parent
or guardian must do so). You must also agree to cooperate fully with
our insurers and us if our insurers or We want to enforce any rights,
which are transferred.
(9) Should you become ill while on Holiday, you must consult a local
doctor and your GP upon your return to the UK. Should you then wish
to make a claim against us, you should write to us with details of
both the local doctor whom you saw and your GP, with written authority
for us to obtain a medical report from both those doctors.
(10) If you suffer death, injury or illness whilst overseas arising
out of an activity which does not form part of the inclusive travel
arrangements arranged through us, We shall, at our discretion, offer
advice, guidance and assistance to help you in resolving any claim
you may have against a third party, provided We are advised of the
incident within 90 days. Where legal action is contemplated, our authority
must be obtained prior to commencement of proceedings and be subject
to your undertaking to assign us any costs recovered or any benefits
received under an appropriate insurance policy. Our costs in respect
of the above on behalf of you and your party shall not exceed £5,000
in total.
9. Force Majeure
Except where otherwise expressly stated in these booking conditions,
We regret we cannot accept liability or pay any compensation where
the performance or prompt performance of our obligations under our
contract with you is prevented or affected by or you otherwise suffer
any damage or loss (as more fully described in clause 8(1) above)
as a result of "force majeure". In these Booking Conditions,
"force majeure" means any event which We or the supplier
of the service(s) in question could not, even with all due care, foresee
or avoid. Such events may include war or threat of war, riot, civil
strife, actual or threatened terrorist activity, industrial dispute,
natural or nuclear disaster, adverse weather conditions, fire and
all similar events outside our control.
10. Claims and ComplaintsIf you have a complaint whilst on holiday
you must immediately bring it to the attentions of the relevant supplier
who will do their best to rectify the situation (Please see your Travel
Documents for contact details). If they are unavailable or unable
to resolve the problem you should contact us on the emergency contact
number. Most problems can be solved at the time, but if after you
return home you still remain dissatisfied, a complaint must be made
in writing to us within 28 days of returning home. All such complaints
should be sent to:
Customer Services
Sunderland Travel
3rd Floor
Hanover Building
Hanover Street
Manchester
M60 0AD
Please note that failure to follow the above procedures, and/or failure
to complain as set out above within 28 days of your return may reduce
or extinguish any rights you have to claim compensation from us, or
if, had you done so, you or We could have taken steps to reduce the
loss or damage suffered or entirely prevented it from being suffered.
It is difficult and sometimes impossible to properly investigate a
complaint if We are not told about it during the holiday and reasonably
quickly once the holiday is over. Your right to compensation may be
reduced or extinguished should any delay in your complaint being notified
during or after the holiday prevents us from carrying out a proper
investigation.
In the unlikely event that any complaint cannot be settled amicably,
you can refer a dispute to arbitration under a special scheme run
by the Association of British Travel Agents (ABTA). This scheme is
managed independently by the Chartered Institute of Arbitrators. It
is available if your claim is for not more than £5,000 per person
or £25,000 per booking and does not involve physical injury, illness
or the consequences of such illness or injury. The scheme can however
deal with compensation claims which include an element of minor injury
or illness subject to a limit £1,000 on the amount of the arbitrator
can award per person in respect of this element. If you decide to
use the scheme, you must give written notice asking for arbitration
within 9 months of the scheduled date of returning from holiday. Full
details are available from the Association of British Travel Agents,
68/71 Newman Street, London, W1P 4AH.
11. Failure of Scheduled Airlines Insurance
As part of our ATOL licence we are required to ensure that our customers
have insurance against airline failure. The cost for such insurance
will be added to your invoice unless you specifically refuse to accept
cover in writing. In the event of the financial failure of an airline
on which you are booked this provides insurance cover up to £4000
for each person, subject to the conditions and exclusions of the policy.
12. Additional Terms Relating to Car Hire
Please note that when you add Car Hire to your package the Terms and
Conditions of the supplier will apply.
General Information
All Bookings
1. Before making any kind of booking please make sure that it will
be suitable for you and the people you will be travelling with. In
the event of any queries or concerns relating to the product(s) or
service(s) please contact us before booking.
2. Sometimes facilities described on the Website, or Our affiliate
Websites, will be withdrawn for any reasons such as maintenance, bad
weather or lack of demand from guests. If possible, we will tell you
about the withdrawal of any significant facility as soon as we can.
Some activities or facilities, water sports for example, may not be
available in low season. Independent local operators normally manage
Beach activities such as water skiing and paragliding and We have
no control over their availability or prices. There may be a charge
for some facilities, for example, televisions, safes, sun loungers,
parasols, tennis courts, pool tables and air-conditioning. In some
places during high season (and even at other times) there is a possibility
you will be disturbed by noise from less considerate groups, please
bear this in mind before choosing your resort or accommodation. The
transfer times We quote for travel between airport and resort are
approximate and the journey time to your own chosen accommodation
might be longer.
3. In an effort to minimise the effects of credit card fraud, we reserve
the right to carry out random checks, including checks of the electoral
roll, and may request you to either fax or post to Us proof of your
address, a copy of the credit card and a recent statement before issuing
any tickets.
4. In relation to flight bookings, in accordance with EU Directive
(EC) No 2111/2005 Article 9 we are required to bring to your attention
the existence of a “Community list” which contains details of air
carriers that are subject to an operating ban with the EU Community.
The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.In
accordance with EU Regulations We are required to advise you of the
carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)
that will operate your flight(s) at the time of booking. Where we
are only able to inform you of the likely carrier(s) at the time of
booking, we shall inform you of the identity of the actual carrier(s)
as soon as we become aware of this. Any change to the operating carrier(s)
after your booking has been confirmed will be notified to you as soon
as possible.
We are not always in a position at the time of booking to confirm
the aircraft type and flight timings, which will be used in connection
with your flight. The flight timings and types of aircraft shown in
this brochure and detailed on your confirmation invoice are for guidance
only and are subject to alteration and confirmation. The latest timings
will be shown on your tickets, which will be despatched to you approximately
two weeks before departure. You must accordingly check your tickets
very carefully immediately on receipt to ensure you have the correct
flight times. It is possible that flight times may be changed even
after tickets have been despatched - we will contact you as soon as
possible if this occurs.
Any change in the identity of the carrier, flight timings, and/or
aircraft type will not entitle you to cancel or change to other arrangements
without paying our normal charges except where specified in these
conditions.
If the carrier with whom you have a confirmed reservation becomes
subject to an operating ban as above as a result of which We/ the
carrier are unable to offer you a suitable alternative you will be
entitled to certain remedies depending on the circumstances. Full
details will be given at the time.
5. The search result prices are supplied directly to this website
by various Tour Operators and service providers. Sunderland AFC Trading
as The Co-operative Travel are not responsible for any incorrect information
featured and all offers are subject to availability and can be withdrawn
at any time.
6. Prices shown are for guidance only and in some cases holidays shown
as SC (self-catering) may be based on a Fly drive or a 1-night explorer
package. A full costing will be confirmed at time of booking.
7. Please note any accommodation rating is not an official tourist
rating, it is rated by individual operators and service providers
as defined in their brochures, e.g. Thomson indicate ratings as ‘T’
on a scale of 1 to 5, with ‘1T’ as the lowest and ‘5T’ as the highest.
The following ratings and abbreviations are shown on search results:
SC/RO = Self Catering/Room Only
1 /2* = 1 to 2 star accommodation
2 /3* = 2 to 3 star accommodation
3 /4* = 3 to 4 star accommodation
FO = Flight Only
BB = Bed & Breakfast
HB = Half Board
FB = Full Board
AI = All Inclusive
FD = Fly Drive
8. Prices are for return trips, per person unless otherwise stated
as one way for flight only. Most are based on two people sharing,
although some self-catering prices are based on four or more people
sharing. Supplements for fewer adults sharing may apply.
9. For holiday bookings within 13 weeks of departure, certain tour
operators add a charge for transfers between destination airport and
accommodation.
10. If the holiday / flight is a late booking (within 2-3 weeks of
departure) there will be a ticket on departure charge of between £10-£30
per person to enable tickets to be collected at the airport.
11. Some prices do include the aircraft insurance, security charges
and other associated airport taxes and costs. However if this is not
included an additional charge of between £7-£9 per person may be added.
12. Due to the recent increase in fuel prices some tour operators
and suppliers have introduced a fuel supplement charge, the charge
is applied per person. This supplement will be confirmed and added
upon enquiry.
13. Most prices don’t include local entry and departure taxes levied
by non-EU countries.
14. Some holidays / flights shown may have a return airport different
from the airport you departed from.
15. Discounts - Online package holiday discounts are given on the
basic holiday price only. They are not applicable to additional supplements,
taxes, fuel charges etc. The discounts do not apply to charter or
scheduled flight only bookings, accommodation only or city break bookings.
We reserve the right to amend/withdraw the discounts at any time.
1. Sunderland AFC Trading as The Co-operative Travel Security
Policy
At Sunderland AFC Trading as The Co-operative Travel we take security
very seriously, and we have implemented a bank approved encryption
system to protect your 'on-line' transactions with us.
2. How do we make sure that others do not have access to your
credit card information?
Credit/debit card payments will automatically be encrypted using Secure
Sockets Layer (SSL). This technology ensures that your credit/debit
card numbers are not accessible by any unauthorised persons and are
as safe as possible. This means the credit and debit card numbers
are securely processed into code when sent to us. Only the scrambled
encoded data is then sent over the Internet, which Sunderland AFC
Trading as The Co-operative Travel receives and decodes.Furthermore,
as required by the UK Data Protection Act of 1998, We follow strict
security procedures in the storage and disclosure of information that
you have given Us, to prevent unauthorised access. Our security procedures
mean that We may occasionally request proof of identity before We
are able to disclose sensitive information to you. We absolutely retain
the right to refuse any booking made via Our site.You will see a padlock
symbol at the bottom of your screen and the letter "s" after
the word http in Our web site name showing in your browser window
when you are entering the secure area of the site.
3. Security Guarantee
In the very unlikely event that your card is used fraudulently, your
bank or card issuer cannot hold you liable for more than £50.00 of
fraudulent charges. If your bank or card issuer does hold you liable
for any of the £50.00. Sunderland AFC Trading as The Co-operative
Travel will cover the entire liability for you, up to the full £50.00.
Sunderland AFC Trading as The Co-operative Travel will cover this
liability only if the unauthorised use of your credit or debit card
resulted through no fault of your own from purchases made at Sunderland
AFC Trading as The Co-operative Travel while using the secure server.In
the event of unauthorised use of your credit or debit card, you must
notify your credit or debit card issuer in accordance with its reporting
rules and procedures.With the above measures, We ensure that you will
have peace of mind when booking your travel with Us. Sunderland AFC
Trading as The Co-operative Travel aims to make online shopping secure
fun and hassle free.
4. Do you need more reassurance?
If you need more reassurance about Our security policy and its implications,
contact Our internet department who are ready to help with any misgivings
or questions you may have. Please call them on UK/N. Ireland 0161
772 6912 or Rep Of Ireland 0818 210053.
Data Protection and Privacy
What personal information do we collect from you?
1. When you make a booking on Our website or wish to join Our email
offer service We require you to provide us with certain personal information.
This information includes your name, email address, ticket delivery
address, credit or debit card number and expiry date. We also ask
for your telephone number so that We can contact you urgently if there
is a problem with your booking.
2. When you browse the site the only way We can obtain any kind of
personal information is if you submit it to Us voluntarily. We do
employ cookies (download of files to your PC to record your visits
to the site) to measure site usage and related information.
3. Where the facility is offered you are responsible for keeping safe
any password that you select to use the Sunderland AFC Trading as
The Co-operative Travel web site. Thus, please be careful when using
the password.
What do we do with your personal information?
4. We will process any information you give Us in accordance with
the UK Data Protection Act of 1988, this privacy policy (detailed
below) and Our security policy. The following explains how Sunderland
AFC Trading as The Co-operative Travel handles your data and when
We will disclose personal information.
5. Booking your travel arrangements or checking availability
The personal information you give to us is used to communicate with
you, to understand and meet your travel needs, to process and fulfil
your booking, notify you of your booking status and the whereabouts
of your tickets and/or fulfil any other request you have made. We
may also use this information to offer you future relevant products
and services that you may be interested in (see below).We need to
process and pass information to tour operator’s suppliers and service
providers, e.g. airlines. We may pass sensitive personal information
to suppliers and service providers to cater for special needs, e.g.
wheelchair assistance. Your data may be processed within the United
Kingdom or overseas. Data transferred outside the European Economic
Area may not be subject to the same high standards of data protection
legislation as within the EEA.
6. Supplying Insurance cover
We will need to pass your personal information to the insurer to arrange
cover.
7. Information about products and services
We may use the personal information you give Us to keep you informed
about our products and services. We may also transfer information
to businesses within the Co-operative Group limited and other co-operative
organisations to keep you informed about their products. You may opt
out of receiving such marketing information by advising a member of
staff when making your booking/request or subsequently by contacting
Us on UK/N. Ireland 0161 772 6912 or Rep Of Ireland 0818 210053
or alternatively writing to Us (at the address detailed). We will
however never rent or sell your details to third parties for marketing
purposes.Visitors to our website who subscribe to Our e-mail service
or visitors purchasing products or services on the site who have not
opted out from receiving promotional emails, may receive promotional
mailings and e-mails from Sunderland AFC Trading as The Co-operative
Travel or from on behalf of Our travel partners
8. Prevention of fraud, debt tracingand collecting monies
We may use the personal information you provide for the purposes of
financial control and debt recovery through outside agencies.
9. Business Administration
We may use the personal information you provide for the purposes of
administration, customer service, business management, market research
and analysis. We may monitor and/or record telephone conversations
for security purposes and to improve customer service levels.
10. Prevention of crime
We may provide your information to the public authorities, such as
the police, customs and immigration if required by them or as required
by law.
11. We may use visitor information to measure the entry and exit points
of visitors to the site and respective numbers of visitors to various
pages and sections of the site and details of searches performed.
We may also use this information in the future to measure the usage
of advertising banners, and other click throughs from and to the site.
12. We may disclose your personal information to third parties in
the event that we sell or buy any business or assets, in which case
we may disclose your personal data to the prospective seller or buyer
of such business or assets or We or substantially all of our assets
are acquired by a third party, in which case personal data held by
it about Our customers will be one of the transferred assets.
13. By making a booking with Sunderland AFC Trading as The Co-operative
Travel you are consenting on behalf of yourself and your party to
the uses, transmission and disclosure of information as described,
irrespective of the levels of the data protection provided in any
particular country, and understand that this is at your own risk.
How secure is your personal information?
14. We have security processes in place to ensure that Our customers'
personal information that is held on a central database is not accessible
by any unauthorised persons. Persons such as IT systems suppliers
may need to have access to the system from time to time but will only
be entitled to do so with our prior authorisation.
15. This privacy statement covers websites owned and controlled by
us only. This privacy statement except does not cover links to other
websites and any information collected by these sites where otherwise
expressly stated.
Accessing Your Personal Information
16. You are generally entitled to ask us (by letter or e-mail) what
details of yours are being held or processed, for what purpose and
to whom they may be or have been disclosed. We will charge a fee to
respond to such a request. In certain limited circumstances we are
entitled to refuse your request. This information will only be sent
to the e-mail address on file for the subscriber name associated with
it.
If you believe that We are storing details
relating to you and that these are incorrect or you wish to change
or remove them, please contact Us on UK/N. Ireland 0161 772 6912
or Rep Of Ireland 0818 210053 or alternatively write to Us and
We will correct them as soon as possible.
Customer Services Department
Sunderland Travel
3rd Floor
Hanover Building
Hanover Street
Manchester
M60 0AD |
